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manual:faq:issue_reporting [2015/04/29 16:40] – created mstupka | manual:faq:issue_reporting [2020/10/02 13:05] (current) – mstupka | ||
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====== Locus Map Crash ====== | ====== Locus Map Crash ====== | ||
- | When the application unexpectedly stops or closes down a crash pop-up window is displayed: | + | When the application unexpectedly stops or closes down and a crash pop-up window is displayed...: |
{{ : | {{ : | ||
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**What to do?** | **What to do?** | ||
- | - Try to repeat the error action once more. | + | - Try to **repeat the error action** at least once more. |
- | - Describe the steps that lead to the crash. Please describe the procedure in detail so that we can repeat the steps you have taken. | + | - **Describe |
- | - Try to create an error message/log – see [[manual: | + | - Try to create an **error message/log** – see **[[manual: |
- | - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]] | + | - Contact us at [[mailto: |
- | ====== A part of Locus does not work ====== | + | ====== A part of Locus apparently |
One of Locus features does not work properly, or does not work at all. | One of Locus features does not work properly, or does not work at all. | ||
**What to do?** | **What to do?** | ||
- | - Try to repeat the error action once more. | + | - Try to **repeat the error action** at least once more. |
- | - Try to create an error message/log – see [[manual: | + | - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**. |
- | - Please try to describe precisely, which feature does not work properly and what are the symptoms. | + | - Try to create an **error message/log** – see **[[manual: |
- | - Contact us at <support.locus@asamm.com> | + | - Contact us at [[mailto: |
- | **Contact us** | + | ====== Something doesn' |
- | + | In this case please follow | |
- | - Describe your problem – see previous steps | + | |
- | - Attach log (if possible) | + | |
- | - [[http:// | + |