manual:faq:problem_with_install_from_google_play
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| manual:faq:problem_with_install_from_google_play [2016/10/24 08:17] – mstupka | manual:faq:problem_with_install_from_google_play [2022/04/08 16:16] (current) – mstupka | ||
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| - | ====== | + | ====== |
| ---- | ---- | ||
| - | ===== Question | + | ===== Problem |
| - | I would like to install Locus Free or Locus Pro from the Google Play, but it either cannot be installed, or the installation is not successful. | + | I would like to install Locus Free or Pro from the Google Play, but it either cannot be installed |
| - | ===== Answer | + | ===== Reasons |
| - | There may be several reasons for this. In the first place, it is important what you see in the green box before the installation. If **Install** or **Device is not compatible** | + | There may be several reasons for this. In the first place, it is important what you see on the app page at Google Play Store before the installation. If **Device is not compatible** or **Install**: |
| - | ==== The device | + | ==== Device |
| Locus is compatible with almost all devices running Android operation system beginning with 4.0.3. If you still can not install due to incompatibility, | Locus is compatible with almost all devices running Android operation system beginning with 4.0.3. If you still can not install due to incompatibility, | ||
| === Known incompatible devices === | === Known incompatible devices === | ||
| - | * Asus Memopad | + | * //Asus Memopad// running on Android 4.4 (older ROMs work OK, a newer one has not been released) |
| + | * //Asus Fonepad// running on 4.4 (newer 5.0 works OK) | ||
| ==== Install ==== | ==== Install ==== | ||
| - | * If you click on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help: | + | If you tap (click) on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help: |
| - | * Delete the temporary memory of the Google Play application (Menu - Settings | + | * Delete the temporary memory of the Google Play application (Menu > Settings |
| * Uninstall the older version of Locus | * Uninstall the older version of Locus | ||
| * Restart the device | * Restart the device | ||
| * Try to install the application from the Google Play again | * Try to install the application from the Google Play again | ||
| - | | + | It may happen that after tapping **Install**, the installation |
| ===== List of common error codes ===== | ===== List of common error codes ===== | ||
| Line 39: | Line 40: | ||
| * With help of your phone file manager try to find /data/data directory | * With help of your phone file manager try to find /data/data directory | ||
| * Find package name of Locus application | * Find package name of Locus application | ||
| - | * **Locus | + | * **Locus |
| - | * **Locus | + | * **Locus |
| * Delete package name file | * Delete package name file | ||
| * Try to install Locus application again | * Try to install Locus application again | ||
manual/faq/problem_with_install_from_google_play.txt · Last modified: 2022/04/08 16:16 by mstupka
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