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--- manual:faq:problem_with_install_from_google_play [2015/04/29 14:15] – created mstupka
+++ manual:faq:problem_with_install_from_google_play [2020/10/02 15:13] – mstupka
@@ Line 1: / Line 1: @@
-====== An error during the installation of Locus application from the Google Play ======
+====== Error during installation of Locus Map from Google Play ======
 ----
-===== Question =====
+===== Problem =====
-I would like to install Locus Free or Locus Pro from the Google Play, but it either cannot be installed, or the installation is not successful.
+I would like to install Locus Free or Pro from the Google Play, but it either cannot be installed at all or the installation is not successfully finished.
-===== Answer =====
+===== Reasons =====
-There may be several reasons for this. In the first place, it is important what you see in the green box before the installation. If **Install** or **Device not compatible**
+There may be several reasons for this. In the first place, it is important what you see on the app page at Google Play Store before the installation. If **Device is not compatible** or **Install**:
-**The device is not compatible**
+==== Device is not compatible ====
-Locus is compatible with all devices running Android operation system. If you still can not install due to incompatibility, please contact us via email [[mailto:support.locus@asamm.com|support.locus@asamm.com]] and inform us about the type of your device.
+Locus is compatible with almost all devices running Android operation system beginning with 4.0.3. If you still can not install due to incompatibility, please contact us via email [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and inform us about the type of your device.
-**Install**
+=== Known incompatible devices ===
+  * //Asus Memopad// running on Android 4.4 (older ROMs work OK, a newer one has not been released)
+  * //Asus Fonepad// running on 4.4 (newer 5.0 works OK)
-  * If you click on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help:
+==== Install ====
+If you tap (click) on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help:
-    * Delete the temporary memory of the Google Play application (Menu - Settings - Application Manager - Google Play Store - Clear data)
+    * Delete the temporary memory of the Google Play application (Menu > Settings > Application Manager > Google Play Store > Clear data)
     * Uninstall the older version of Locus
     * Restart the device
     * Try to install the application from the Google Play again
-  * If you click on the install button, the installation will begin, but in a short while, the installation stops with error number again. This is probably an error on the Google Play. In this case, follow the same procedure as in the previous point
+It may happen that after tapping **Install**, the installation begins but in a short while it stops with error number again. This is probably an error on the Google Play. In this case, follow the same procedure mentioned above.
 ===== List of common error codes =====
-**Error - 24**
+==== Error - 24 ====
 **Solution**
@@ Line 39: / Line 44: @@
   * Delete package name file
   * Try to install Locus application again
+==== Error - 25 ====
+This error occurs usually in some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!:
+**Solution**
+**Xiaomi** suggests following procedure (works only in 90% cases):
+  - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring)
+  - go to Applications > Security Guard and wipe all app data
+  - install Locus Map
+  - activate the antivirus app. <wrap alert>Beware! After automatic update the Security Guard uninstalls Locus Map without warning.</wrap>
+Another method:
+  - go to Settings > Privacy > Device administration > uncheck Verify apps
+  - re-install Locus Map
+Method for **rooted devices**:
+  - use [[https://play.google.com/store/apps/details?id=com.keramidas.TitaniumBackup|Titanium backup]]
+  - backup the //com.securitycore.miui_t1.0//
+  - uninstall //com.securitycore.miui_t1.0//
+  - download and install Locus from Google Play store
+According to our users' experience a few other ways work as well:
+  * factory reset of the device
+  * re-installation of Google Play Store application
+  * removing Google account and adding it back
+==== Error - 26 ====
+This error is concerning Xiaomi again but this has nothing to do with Play Store. Error -26 is related to MIUI's package manager and translates to INSTALL_FAILED_SYSTEM_INCOMPATIBLE. So, it is MIUI who is preventing the install.  Somehow MIUI thinks that the apk is incompatible.
+**Solution**
+  * try to downgrade your MIUI to the version that did not block Locus Map installation
+  * block automatic updating of your MIUI
+  * wait for a new version that hopefully will be fixed

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