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manual:faq:how_to_create_debug_log

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manual:faq:how_to_create_debug_log [2017/08/16 11:43]
mstupka [MIUI 8]
manual:faq:how_to_create_debug_log [2019/07/02 16:15] (current)
mstupka
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 ---- ----
  
-Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android.+Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android:
  
 ===== Devices with Android 4.2 and higher ===== ===== Devices with Android 4.2 and higher =====
    
-Devices with Android version 4.1.2 and higher provide error messages that can be sent directly to us via email. 
-  
-**Please follow these instructions:​** 
   - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[http://​androidcentral.us/​2013/​11/​enable-developers-options-android-4-4-kitkat/​|here >>]].   - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[http://​androidcentral.us/​2013/​11/​enable-developers-options-android-4-4-kitkat/​|here >>]].
   - Repeat the action in Locus that causes the crash   - Repeat the action in Locus that causes the crash
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 ==== Android 7.0+ ==== ==== Android 7.0+ ====
 After tapping "Take bug report"​ you are offered two types of report - Interactive and Full. **Select Interactive**. ​ After tapping "Take bug report"​ you are offered two types of report - Interactive and Full. **Select Interactive**. ​
-===== All devices with Android OS older than 4.1 ===== 
- 
-  - Please install the **CatLog** application (available on the Google Play for free) 
-  - Start Locus 
-  - Repeat the action in Locus you want to report. If the Force close or dialogue appears, select “Close” 
-  - Start CatLog application and wait a few seconds. {{ :​manual:​faq:​creating_log_images_01.png |}} 
-  - Move to the CatLog application Menu > Send [1] 
-  - Add the attachment [2] and include the device information {{ :​manual:​faq:​creating_log_images_02.png |}} 
-  - Please describe in detail the problem in Locus 
-  - Please send us the log to <​locus.map@asamm.com>​ 
- 
-<wrap info>​Catlog can be used also on newer Androids but requires root access.</​wrap>​ 
- 
 ===== MIUI ROMs ===== ===== MIUI ROMs =====
 ==== MIUI 7  and older ==== ==== MIUI 7  and older ====
manual/faq/how_to_create_debug_log.1502876606.txt.gz · Last modified: 2017/08/16 11:43 by mstupka