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manual:faq:how_to_create_debug_log [2015/04/29 17:12]
mstupka
manual:faq:how_to_create_debug_log [2021/04/19 11:22] (current)
mstupka [General solution for all Android versions]
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 ---- ----
  
-Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android.+Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android:
  
 ===== Devices with Android 4.2 and higher ===== ===== Devices with Android 4.2 and higher =====
    
-Devices with Android version 4.1.2 and higher provide error messages that can be sent directly to us via email. 
-  
-**Please follow these instructions:** 
   - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[http://androidcentral.us/2013/11/enable-developers-options-android-4-4-kitkat/|here >>]].   - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[http://androidcentral.us/2013/11/enable-developers-options-android-4-4-kitkat/|here >>]].
   - Repeat the action in Locus that causes the crash   - Repeat the action in Locus that causes the crash
   - Move to the above-mentioned “Developer Options” in the settings of your device   - Move to the above-mentioned “Developer Options” in the settings of your device
-  - Select Take Bug Report” {{ :manual:faq:create_debug_log_01.png |}}+  - Enable USB debugging 
 +  - Select **Take Bug Report** {{ :manual:faq:create_debug_log_01.png |}}
   - Wait a few minutes for the report to be created (it may take up to 15 minutes)   - Wait a few minutes for the report to be created (it may take up to 15 minutes)
-  - the log report should appear in your notification bar. From there (or from "Developer options"), you may send it via email to <support.locus@asamm.com> or better, upload to a Dropbox/Google Drive and share it with us (reports can be bigger than 15 MB and then they are not correctly attached to email!). {{ :manual:faq:create_debug_log_02.png |}} +  - the log report should appear in your notification bar. From there (or from "Developer options"), you may send it via email to <locus.map@asamm.com> or better, upload to a Dropbox/Google Drive and share it with us (reports can be bigger than 15 MB and then they are not correctly attached to email!). {{ :manual:faq:create_debug_log_02.png |}} 
-  +==== Android 7.0+ ==== 
-===== All devices with Android OS older than Jelly Bean (4.1) =====+After tapping "Take bug report" you are offered two types of report - Interactive and Full. **Select Interactive**.  
 +===== MIUI ROMs ===== 
 +==== MIUI 7  and older ====
  
-  - Please install the **CatLog** application (available on the Google Play for free) +  - install the **CatLog** application (available on the Google Play for free) 
-  - Start Locus +  - go to //Security > Permissions > Root access// > Allow root access to CatLog 
-  - Repeat the action in Locus you want to report. If the Force close or dialogue appears, select “Close” +  - go on the same way as in case of devices with Android OS older than 4.
-  - Start CatLog application and wait a few seconds. {{ :manual:faq:creating_log_images_01.png |}} +==== MIUI 8 ==== 
-  - Move to the CatLog application Menu > Send [1] +  - tap *#*#284#*#* on your phone dial 
-  - Add the attachment [2] and include the device information {{ :manual:faq:creating_log_images_02.png |}} +  - copy the bugreport from your memory directory //sdcard/miui/debug_log//
-  - Please describe in detail the problem in Locus +
-  - Please send us the log to <support.locus@asamm.com>+
  
 ===== General solution for all Android versions===== ===== General solution for all Android versions=====
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 Instructions below are used for creating a detailed log but the procedure is more complicated. Instructions below are used for creating a detailed log but the procedure is more complicated.
  
-  - Download[[http://server.asamm.com/locus/data/various/android_monitor.zipAndroid monitor]] application +  - Download **[[https://asamm.myqnapcloud.com/share.cgi?ssid=0cJwSkB|ADB installer]]** 
-  - Unzip file +  - Run it 
-  - Connect the device to PC using USB +  - Press Y/Yes to install ADB and Fastboot or N/No to skip 
-  - Move to the unzipped Android monitor directory  +  - Press Y/Yes to install ADB system-wide or N/No for current user only  
-  - Start monitor.bat +  - Press Y/Yes to install Drivers or N/No to skip 
-  - Select the DDMS bookmark and LogCat [3] +  - Continue Driver installation 
-  - Repeat the error action +  - launch the **command line** WIN+R > CMD > Enter 
-  - Save the log as a new *.txt file – button [4] {{ :manual:faq:creating_log_images_android_monitor.png?400 |}} +  - connect your phone with the PC via USB 
-  - Please describe in detail the problem which has occurred in Locus +  - repeat the error action 
-  - Send us the log to <support.locus@asamm.com> +  - input **adb bugreport > c:/Users/myusername/locus_log.txt** in the command line 
- +  - press Enter 
-**What if Android monitor cannot be started** +  - wait until the bugreport is done 
- +  - **zip the bugreport** (it's huge - over 30 MBs**and send it to <locus.map@asamm.com>**
-It may happen that Android monitor is not able to find Java installation in your PC. +
-{{ :manual:faq:creating_log_images_android_monitor_error_on_start.png?400 |}} +
-In this case: +
-  - Move to \sdk\tools\lib please +
-  - Edit find_java_specific.bat file and set the path to your java location +
-  - Save this file as find_java.bat (overwrite the previous file) +
-  - Restart monitor.bat again+
manual/faq/how_to_create_debug_log.1430320379.txt.gz · Last modified: 2015/04/29 17:12 by mstupka