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manual:faq:disappearing_data

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manual:faq:disappearing_data [2019/09/13 12:04]
mstupka created
manual:faq:disappearing_data [2019/09/13 14:25] (current)
mstupka
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 ====== Disappearing maps, points and tracks ====== ====== Disappearing maps, points and tracks ======
-<WRAP center round todo 60%> 
-not finished yet 
-</​WRAP>​ 
  
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 99,9% of these users are owners of **Xiaomi** od **Huawei/​Honor** phones and tablets. The one and only cause of disappearing Locus data in these devices is a very **aggressive memory cleaning software**, part of MIUI or EMUI operating platforms running on these devices. ​ 99,9% of these users are owners of **Xiaomi** od **Huawei/​Honor** phones and tablets. The one and only cause of disappearing Locus data in these devices is a very **aggressive memory cleaning software**, part of MIUI or EMUI operating platforms running on these devices. ​
 ==== Factory reset ==== ==== Factory reset ====
-Locus Map in its default settings stores its data in the **internal memory** of the phone or tablet. During the factory reset, the inner memory is **completely wiped out**.+Locus Map in its default settings stores its data in the **internal memory** of the phone or tablet. During the factory reset, the inner memory is **completely wiped out**. Together with your precious Locus data.
 ===== Solution ===== ===== Solution =====
 ==== Exclude Locus Map from memory cleaning ==== ==== Exclude Locus Map from memory cleaning ====
 +When your Xiaomi or Huawei alerts you that they desperately need memory cleaning, please, be careful. In some devices/OS versions, it is possible to exclude Locus Map from memory cleaning:
 +  * run  memory cleaner once
 +  * if Locus Map is marked as an app to be cleaned, hold finger on it and then select to **exclude Locus Map from the process**
  
 +Other devices don't offer this option so you have to **exclude Locus from cleaning each time manually** - unfold all categories in the cleaning list and uncheck all boxes containing Locus Map.
 +<WRAP center round important>​
 +**Never allow fully automatic memory cleaning!!**
 +</​WRAP>​
 +==== Back up tracks, points and maps to a cloud ====
 +We strongly recommend making **backups of your data outside of your phone or tablet**. Tracks, points, settings and also downloaded maps can be backed up to a cloud (Dropbox/​Google Drive) in Locus:
 +  * **[[manual:​user_guide:​tools:​backup|How to back up your tracks, points, and settings >>​]]**
 +  * **[[manual:​user_guide:​maps_offline#​cloud_backup_of_maps|How to back up your downloaded maps >>​]]**
manual/faq/disappearing_data.txt · Last modified: 2019/09/13 14:25 by mstupka