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+ | ====== Error during installation of Locus Map from Google Play ====== | ||
+ | |||
+ | ---- | ||
+ | |||
+ | |||
+ | ===== Problem ===== | ||
+ | |||
+ | I would like to install Locus Free or Pro from the Google Play, but it either cannot be installed at all or the installation is not successfully finished. | ||
+ | |||
+ | ===== Reasons ===== | ||
+ | |||
+ | There may be several reasons for this. In the first place, it is important what you see on the app page at Google Play Store before the installation. If **Device is not compatible** or **Install**: | ||
+ | |||
+ | ==== Device is not compatible ==== | ||
+ | |||
+ | Locus is compatible with almost all devices running Android operation system beginning with 4.0.3. If you still can not install due to incompatibility, | ||
+ | |||
+ | === Known incompatible devices === | ||
+ | * //Asus Memopad// running on Android 4.4 (older ROMs work OK, a newer one has not been released) | ||
+ | * //Asus Fonepad// running on 4.4 (newer 5.0 works OK) | ||
+ | |||
+ | |||
+ | ==== Install ==== | ||
+ | |||
+ | If you tap (click) on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help: | ||
+ | |||
+ | * Delete the temporary memory of the Google Play application (Menu > Settings > Application Manager > Google Play Store > Clear data) | ||
+ | * Uninstall the older version of Locus | ||
+ | * Restart the device | ||
+ | * Try to install the application from the Google Play again | ||
+ | |||
+ | It may happen that after tapping **Install**, | ||
+ | |||
+ | ===== List of common error codes ===== | ||
+ | |||
+ | ==== Error - 24 ==== | ||
+ | |||
+ | **Solution** | ||
+ | * With help of your phone file manager try to find /data/data directory | ||
+ | * Find package name of Locus application | ||
+ | * **Locus Map Classic** menion.android.locus.pro | ||
+ | * **Locus Map 4** menion.android.locus | ||
+ | * Delete package name file | ||
+ | * Try to install Locus application again | ||
+ | ==== Error - 25 ==== | ||
+ | This error occurs usually in some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!: | ||
+ | |||
+ | **Solution** | ||
+ | |||
+ | **Xiaomi** suggests following procedure (works only in 90% cases): | ||
+ | |||
+ | - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) | ||
+ | - go to Applications > Security Guard and wipe all app data | ||
+ | - install Locus Map | ||
+ | - activate the antivirus app. <wrap alert> | ||
+ | |||
+ | Another method: | ||
+ | - go to Settings > Privacy > Device administration > uncheck Verify apps | ||
+ | - re-install Locus Map | ||
+ | |||
+ | Method for **rooted devices**: | ||
+ | - use [[https:// | ||
+ | - backup the // | ||
+ | - uninstall // | ||
+ | - download and install Locus from Google Play store | ||
+ | According to our users' experience a few other ways work as well: | ||
+ | * factory reset of the device | ||
+ | * re-installation of Google Play Store application | ||
+ | * removing Google account and adding it back | ||
+ | |||
+ | ==== Error - 26 ==== | ||
+ | This error is concerning Xiaomi again but this has nothing to do with Play Store. Error -26 is related to MIUI's package manager and translates to INSTALL_FAILED_SYSTEM_INCOMPATIBLE. So, it is MIUI who is preventing the install. | ||
+ | |||
+ | **Solution** | ||
+ | * try to downgrade your MIUI to the version that did not block Locus Map installation | ||
+ | * block automatic updating of your MIUI | ||
+ | * wait for a new version that hopefully will be fixed |