manual:faq:problem_with_install_from_google_play
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| manual:faq:problem_with_install_from_google_play [2015/05/21 11:14] – mstupka | manual:faq:problem_with_install_from_google_play [2022/04/08 16:16] (current) – mstupka | ||
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| - | ====== | + | ====== |
| ---- | ---- | ||
| - | ===== Question | + | ===== Problem |
| - | I would like to install Locus Free or Locus Pro from the Google Play, but it either cannot be installed, or the installation is not successful. | + | I would like to install Locus Free or Pro from the Google Play, but it either cannot be installed |
| - | ===== Answer | + | ===== Reasons |
| - | There may be several reasons for this. In the first place, it is important what you see in the green box before the installation. If **Install** or **Device not compatible** | + | There may be several reasons for this. In the first place, it is important what you see on the app page at Google Play Store before the installation. If **Device is not compatible** or **Install**: |
| - | **The device | + | ==== Device |
| - | Locus is compatible with all devices running Android operation system. If you still can not install due to incompatibility, | + | Locus is compatible with almost |
| - | **Install** | + | === Known incompatible devices === |
| + | | ||
| + | | ||
| - | * If you click on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help: | + | |
| + | ==== Install ==== | ||
| + | |||
| + | If you tap (click) on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help: | ||
| - | * Delete the temporary memory of the Google Play application (Menu - Settings | + | * Delete the temporary memory of the Google Play application (Menu > Settings |
| * Uninstall the older version of Locus | * Uninstall the older version of Locus | ||
| * Restart the device | * Restart the device | ||
| * Try to install the application from the Google Play again | * Try to install the application from the Google Play again | ||
| - | | + | It may happen that after tapping **Install**, the installation |
| ===== List of common error codes ===== | ===== List of common error codes ===== | ||
| Line 35: | Line 40: | ||
| * With help of your phone file manager try to find /data/data directory | * With help of your phone file manager try to find /data/data directory | ||
| * Find package name of Locus application | * Find package name of Locus application | ||
| - | * **Locus | + | * **Locus |
| - | * **Locus | + | * **Locus |
| * Delete package name file | * Delete package name file | ||
| * Try to install Locus application again | * Try to install Locus application again | ||
| Line 44: | Line 49: | ||
| **Solution** | **Solution** | ||
| - | Unfortunately there is no exact method of tackling this issue but according to our users' experience a few ways work: | + | **Xiaomi** suggests following procedure (works only in 90% cases): |
| - | - factory reset of the device | + | |
| - | - re-installation of Google Play Store application | + | |
| - | - removing Google account and adding it back | + | |
| - | We have contacted Xiaomi support | + | - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) |
| + | - go to Applications > Security Guard and wipe all app data | ||
| + | - install Locus Map | ||
| + | - activate the antivirus app. <wrap alert> | ||
| + | |||
| + | Another method: | ||
| + | - go to Settings > Privacy > Device administration > uncheck Verify apps | ||
| + | - re-install Locus Map | ||
| + | |||
| + | Method | ||
| + | - use [[https:// | ||
| + | - backup the // | ||
| + | - uninstall // | ||
| + | - download and install Locus from Google Play store | ||
| + | According to our users' experience a few other ways work as well: | ||
| + | * factory reset of the device | ||
| + | * re-installation of Google Play Store application | ||
| + | * removing Google account and adding it back | ||
| + | |||
| + | ==== Error - 26 ==== | ||
| + | This error is concerning Xiaomi again but this has nothing to do with Play Store. Error -26 is related to MIUI's package manager and translates to INSTALL_FAILED_SYSTEM_INCOMPATIBLE. So, it is MIUI who is preventing the install. | ||
| + | |||
| + | **Solution** | ||
| + | * try to downgrade your MIUI to the version that did not block Locus Map installation | ||
| + | * block automatic updating of your MIUI | ||
| + | * wait for a new version that hopefully will be fixed | ||
manual/faq/problem_with_install_from_google_play.1432199658.txt.gz · Last modified: 2015/05/21 11:14 by mstupka
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