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manual:faq:disappearing_data [2019/09/13 12:04] – created mstupka | manual:faq:disappearing_data [2019/09/13 14:25] (current) – mstupka | ||
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====== Disappearing maps, points and tracks ====== | ====== Disappearing maps, points and tracks ====== | ||
- | <WRAP center round todo 60%> | ||
- | not finished yet | ||
- | </ | ||
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99,9% of these users are owners of **Xiaomi** od **Huawei/ | 99,9% of these users are owners of **Xiaomi** od **Huawei/ | ||
==== Factory reset ==== | ==== Factory reset ==== | ||
- | Locus Map in its default settings stores its data in the **internal memory** of the phone or tablet. During the factory reset, the inner memory is **completely wiped out**. | + | Locus Map in its default settings stores its data in the **internal memory** of the phone or tablet. During the factory reset, the inner memory is **completely wiped out**. Together with your precious Locus data. |
===== Solution ===== | ===== Solution ===== | ||
==== Exclude Locus Map from memory cleaning ==== | ==== Exclude Locus Map from memory cleaning ==== | ||
+ | When your Xiaomi or Huawei alerts you that they desperately need memory cleaning, please, be careful. In some devices/OS versions, it is possible to exclude Locus Map from memory cleaning: | ||
+ | * run memory cleaner once | ||
+ | * if Locus Map is marked as an app to be cleaned, hold finger on it and then select to **exclude Locus Map from the process** | ||
+ | Other devices don't offer this option so you have to **exclude Locus from cleaning each time manually** - unfold all categories in the cleaning list and uncheck all boxes containing Locus Map. | ||
+ | <WRAP center round important> | ||
+ | **Never allow fully automatic memory cleaning!!** | ||
+ | </ | ||
+ | ==== Back up tracks, points and maps to a cloud ==== | ||
+ | We strongly recommend making **backups of your data outside of your phone or tablet**. Tracks, points, settings and also downloaded maps can be backed up to a cloud (Dropbox/ | ||
+ | * **[[manual: | ||
+ | * **[[manual: |