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--- manual:user_guide:add-ons:locusforgarmin [2019/08/27 15:15] – [Garmin devices] jcapek
+++ manual:user_guide:add-ons:locusforgarmin [2019/09/19 11:09] – [Garmin application keeps loosing connectivity] jcapek
@@ Line 7: / Line 7: @@
 [[manual:user_guide:add-ons:locusforgarmin#data_screens|Activity data screens]],
 [[manual:user_guide:add-ons:locusforgarmin#activity_recording|Activity record]],
-[[manual:user_guide:add-ons:locusforgarmin#troubleshooting|Troubleshooting]]
+[[manual:user_guide:add-ons:locusforgarmin#faq_troubleshooting|FAQ & Troubleshooting]]
 ----
-Locus Map for Garmin is an extension which provides features of **Locus Map** mobile app on **Garmin** devices while providing some native Garmin activity functionalities. It consists of two applications:
+Locus Map for Garmin is an extension which provides features of **[[https://play.google.com/store/apps/details?id=menion.android.locus|Locus Map]]** mobile app on **Garmin** devices while providing some native Garmin activity functionalities. It consists of two applications:
   * Android add-on **Locus Map for Garmin** available on **[[https://play.google.com/store/apps/details?id=info.wearsoft.locus.addon.ciq|Google Play]]**
   * Garmin Connect IQ application **Locus Map** available on **[[https://apps.garmin.com/en-US/apps/f15dd655-e734-456e-b8f5-314d287df4a4|Connect IQ Store]]**
@@ Line 30: / Line 30: @@
 ===== Compatibility =====
 In order to use Locus Map for Garmin, you must have compatible both Android phone and Garmin device. Android add-on is compatible with all smartphones running OS Android 5 and higher.
-<WRAP center round important>
-** Update to recent connectivity problems: New 4.22 Garmin Connect Mobile finally solves the issue with Android 9 connectivity. Please make sure to update also to latest version of the Locus Map in Garmin (1.5.0). Thank you for your patience! **
-</WRAP>
 ==== Garmin devices ====
@@ Line 69: / Line 64: @@
 | MARQ™ Driver | **YES** | **YES** |
 | MARQ™ Expedition | **YES** | **YES** |
+| Venu | **YES** | N/A |
 | vívoactive® ** * ** | **YES** | N/A |
 | vívoactive® HR | **YES** | N/A |
@@ Line 74: / Line 70: @@
 | vívoactive® 3 Music | **YES** | N/A |
 | vívoactive® 3 Mercedes-Benz® Collection | **YES** | N/A |
+| vívoactive® 4 | **YES** | N/A |
+| vívoactive® 4S | **YES** | N/A |
 | EDGE bike computers | IN CONSIDERATION | PLANNED |
 | Garmin handheld devices | IN CONSIDERATION | |
-** * ** these devices are extremely memory limited. Please let us know if you experience crash of the app on those devices! It also means that some future features might not be available for those watches. Additionally, it was reported, that for these devices there is currently issue with using external sensors - we are currently digging for more details.
+** * ** these devices are extremely memory limited. Please let us know if you experience crash of the app on those devices! It also means that some future features might not be available for those watches.
 Let us know if you miss your device in the list!
@@ Line 91: / Line 89: @@
 The main screen of the application provides information about the state of connectivity and reports if there is some problem preventing communication with the Connect IQ application.
+Please note, that provided version info is related to Android application and not Connect IQ application which is updated much more regular.
 ===== Connect IQ application =====
@@ Line 246: / Line 246: @@
 If the application loses connectivity with the phone or Android companion app was forced to close, the app will automatically try to reconnect and continue. Garmin activity recording is not affected by losing connectivity, and even if connectivity was not established user can still select to save or discard it before leaving the app.
-===== Troubleshooting =====
-==== Garmin application keeps loosing connectivity ====
+===== FAQ & Troubleshooting =====
-<WRAP center round important>
+====Map screen is not refreshing; zoom doesn't work====
-** Update to recent connectivity problems: New 4.22 Garmin Connect Mobile finally solves the issue with Android 9 connectivity. Please make sure to update also to latest version of the Locus Map in Garmin (1.5.0). Thank you for your patience! **
+Latest Connect IQ 3.1 which most of the recent Garmin devices already received via firmware update have bug which cause this behaviour and brake user experience of map screen in our app. The bug is on Garmin side, they are aware of it and we are waiting for them to fix it. Before that, you can disable map screen in application settings. If you still want to use map in the application, please note, that map is refreshed only if you come to it from different screen - like that you can update also zoom.
-</WRAP>
+==== Garmin application keeps loosing connectivity ====
 {{:manual:user_guide:add-ons:94ia5900.png?nolink|}}
-If you experience loosing of app connectivity with the phone while staying in its Bluetooth range, the reason is that Battery Saver Management in Android is set too strictly and keeps closing background process of Android add-on.
+You can get this error for several reasons:
+) **You leave range of your phone Bluetooth connectivity**\\
+- once you go back the error will hide automatically
+) **Bluetooth on one of the devices was turned off**\\
+- turn it on again and app will automatically reconnect
+) **Locus Map for Garmin app in you phone is killed by Android battery management**\\
+If you experience loosing of app connectivity with the phone while staying in its Bluetooth range, the reason is that Battery Saver Management in Android is set too strictly and keeps closing background process of Android add-on. You can verify this by manually opening Locus Map for Garmin in your smartphone. If the watch is connected after this, it is this case.
 Smartphones from various brands - for example, Huawei, Honor, Xiaomi doesn't by default allow to run apps in the background unless the user changes it in system settings. Please ensure, that you **enable to start in the background for applications Locus Map for Garmin and Garmin Connect** or try to turn-off battery saving features.
@@ Line 265: / Line 273: @@
 You can also access native Android battery optimization settings via the top-right menu in Locus Map for Garmin.
+) **Garmin Connect connectivity lock itself**\\
+This is known bug on Garmin Connect IQ platform which we are still waiting to be fixed by them. Sometimes connectivity can fail without obvious reason or possibility to automatically reconnect by application itself. During this issue Garmin device still can synchronise with the smartphone or receive notifications, but no Connect IQ app will be able to connect. It can be solved by deactivating and activating Bluetooth again - either on phone or Garmin device. Easiest way is to hold LIGHT button while app is running and double click on Connection icon.

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