Differences

This shows you the differences between two versions of the page.

--- manual:faq:issue_reporting [2015/05/18 22:15] – [Locus Map Crash] mstupka
+++ manual:faq:issue_reporting [2020/10/02 13:05] (current) – mstupka
@@ Line 7: / Line 7: @@
 **What to do?**
-  - Try to repeat the error action at least once more.
+  - Try to **repeat the error action** at least once more.
-  - Describe precisely the steps that lead to the crash and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.
+  - **Describe precisely the steps that lead to the crash** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.
   - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
-  - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue
+  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue
-====== A part of Locus does not work ======
+====== A part of Locus apparently does not work ======
 One of Locus features does not work properly, or does not work at all.
 **What to do?**
-  - Try to repeat the error action once more.
+  - Try to **repeat the error action** at least once more.
-  - Try to create an error message/log – see [[manual:faq:how_to_create_debug_log|Creating Logs]]
+  - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.
-  - Please try to describe precisely, which feature does not work properly and what are the symptoms.
+  - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
-  - Contact us at <support.locus@asamm.com>
+  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log (if possible), all files or maps involved in the issue
-**Contact us**
+====== Something doesn't work as it should but maybe I just need more information  ======
+In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]**
-  - Describe your problem – see previous steps
-  - Attach log (if possible)
-  - [[http://help.locusmap.eu|Create new request]]

LM CLASSIC KNOWLEDGE BASE

User Tools

Site Tools

Differences