User Tools

Site Tools


manual:faq:issue_reporting

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision
Previous revision
manual:faq:issue_reporting [2015/04/29 16:40]
mstupka created
manual:faq:issue_reporting [2020/10/02 13:05] (current)
Line 1: Line 1:
 ====== Locus Map Crash ====== ====== Locus Map Crash ======
  
-When the application unexpectedly stops or closes down a crash pop-up window is displayed:+When the application unexpectedly stops or closes down and a crash pop-up window is displayed...:
  
 {{ :manual:faq:issue_reporting_force_close.png |}} {{ :manual:faq:issue_reporting_force_close.png |}}
Line 7: Line 7:
 **What to do?** **What to do?**
  
-  - Try to repeat the error action once more. +  - Try to **repeat the error action** at least once more. 
-  - Describe the steps that lead to the crash. Please describe the procedure in detail so that we can repeat the steps you have taken.  +  - **Describe precisely the steps that lead to the crash** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**  
-  - Try to create an error message/log – see [[manual:faq:how_to_create_debug_log|Creating Logs >>]] (a log is essential for error correction) +  - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction) 
-  - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]]+  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue
  
-====== A part of Locus does not work ======+====== A part of Locus apparently does not work ======
    
 One of Locus features does not work properly, or does not work at all. One of Locus features does not work properly, or does not work at all.
  
 **What to do?** **What to do?**
-  - Try to repeat the error action once more. +  - Try to **repeat the error action** at least once more. 
-  - Try to create an error message/log – see [[manual:faq:how_to_create_debug_log|Creating Logs]] +  - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.   
-  - Please try to describe precisely, which feature does not work properly and what are the symptoms. +  - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction) 
-  - Contact us at <support.locus@asamm.com>+  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log (if possible), all files or maps involved in the issue
    
-**Contact us** +====== Something doesn't work as it should but maybe I just need more information  ====== 
- +In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]**
-  - Describe your problem – see previous steps +
-  - Attach log (if possible) +
-  - [[http://help.locusmap.eu|Create new request]]+
manual/faq/issue_reporting.1430318437.txt.gz · Last modified: 2015/04/29 16:40 (external edit)