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manual:faq:issue_reporting
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manual:faq:issue_reporting [2015/05/18 22:20] – mstupkamanual:faq:issue_reporting [2015/08/20 18:08] – mstupka
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   - **Describe precisely the steps that lead to the crash** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.     - **Describe precisely the steps that lead to the crash** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.  
   - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)   - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
-  - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue+  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue
  
 ====== A part of Locus apparently does not work ====== ====== A part of Locus apparently does not work ======
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   - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.     - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.  
   - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)   - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
-  - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]] and **send all to us** - thorough description of the problem, error log (if possible), all files or maps involved in the issue+  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log (if possible), all files or maps involved in the issue
    
 ====== Something doesn't work as it should but maybe I just need more information  ====== ====== Something doesn't work as it should but maybe I just need more information  ======
 In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]** In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]**
manual/faq/issue_reporting.txt · Last modified: 2020/10/02 13:05 by mstupka
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