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manual:faq:issue_reporting

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manual:faq:issue_reporting [2020/10/02 13:05] (current) mstupka
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 +====== Locus Map Crash ======
  
 +When the application unexpectedly stops or closes down and a crash pop-up window is displayed...:
 +
 +{{ :manual:faq:issue_reporting_force_close.png |}}
 +
 +**What to do?**
 +
 +  - Try to **repeat the error action** at least once more.
 +  - **Describe precisely the steps that lead to the crash** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.  
 +  - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
 +  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue
 +
 +====== A part of Locus apparently does not work ======
 + 
 +One of Locus features does not work properly, or does not work at all.
 +
 +**What to do?**
 +  - Try to **repeat the error action** at least once more.
 +  - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.  
 +  - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
 +  - Contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, error log (if possible), all files or maps involved in the issue
 + 
 +====== Something doesn't work as it should but maybe I just need more information  ======
 +In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]**